TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

 

DENR MANDATE

The Department is the primary agency responsible for the conservation, management, development, and proper use of the country’s environment and natural resources, specifically forest and grazing lands, mineral resources, including those in reservation and watershed areas, and lands of the public domain, as well as the licensing and regulation of all natural resources as may be provided for by law in order to ensure equitable sharing of the benefits derived therefrom for the welfare of the present and future generations of Filipinos.

To accomplish this mandate, the Department shall be guided by the following objectives:

  • Assure the availability and sustainability of the country's natural resources through judicious use and systematic restoration or replacement, whenever possible;
  • Increase the productivity of natural resources in order to meet the demands for forest, mineral, and land resources if a growing population;
  • Enhance the contribution of natural resources for achieving national economic and social development;
  • Promote equitable access to natural resources by the different sectors of the population; and
  • Conserve specific terrestrial and marine areas representative of the Philippine natural and cultural heritage for present and future generations.

 

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

 

MISSION

To mobilize our citizenry in protecting, conserving, and managing the environment and natural resources for the present and future generations.

 

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

Click to see process flow:

 

 

DENR CITIZEN'S CHARTER 2023 (1ST EDITION)

DENR CENR, PENR AND REGIONAL OFFICES

Admin and Finance Sector (Internal and External Services)

RO-AF-01 - Issuance of Certification of No Records/Appeal/Motion for Reconsideration, etc.

RO-AF-02 - Authentication of Record/s

RO-AF-05-06-07 - Processing of Payment of Claims

 

Admin and Finance Sector (External Services)

RO-AF-03 - Sale of Bidding Documents

 

Forestry Sector (External Services)

RO-F-01 - Issuance of Private Tree Plantation Registration (PTPR)

RO-F-03a - Issuance of Certificate of Verification (COV) for the Transport of Planted Trees within Private Land, Non-Timber Forest Products except Rattan, and Bamboo

RO-F-03b - Issuance of Certificate of Lumber Origin (CLO) for Processed Logs/Lumber from Wood Processing Plant (WPP) to Other WPP or Desired Destination

RO-F-04 - Application for Chainsaw Registration

RO-F-05 - Issuance of Tree Cutting and/or Earthballing Permit for Trees affected by Projects of National Government Agencies (DPWH, DOTR, DepEd, DA, DOH, CHED, DOE, and NIA)

RO-F-06 - Issuance of Tree Cutting Permit for Planted Trees and Naturally Growing Trees Found within Public Places (Plaza, Public Parks, School Premises or Political Subdivisions for Purposes of Public Safety)

RO-F-07 - Issuance of Private Land Timber Permit (PLTP) for Non-Premium Species, or Special PLTP (SPLTP) for Premium/Naturally-Grown Trees within Private/Titled Lands

  

Lands Sector (External Services)

RO-L-01 - Issuance of Certification of Land Classification Status

RO-L-02 - Issuance of Survey Authority

RO-L-03 - Application for Free Patent (Agricultural)

RO-L-04 - Application for Free Patent (Residential)

 

Feedback and Complaints Mechanisms

List of Offices

 

 

DENR 4A REGIONAL CITIZEN'S CHARTER 2023 (1ST EDITION)

DENR REGIONAL, PENR AND CENR OFFICES

 

ADMINISTRATIVE, FINANCE AND LEGAL SECTOR

Administrative (Internal and External Services)

R4A-ADMIN-01.  Issuance on Certification on Personnel Matter; 

R4A-ADMIN-02.  Approval of Purchase Request/Job Order Request 

R4A-ADMIN-03.  Approval of Leave Application Less Than 30 days (SPL, SL, VL, ML) 

R4A-ADMIN-04.  Issuance of Travel Authority (Personal Travel) 

R4A-ADMIN-05.  Endorsement of Rehabilitation Leave Application 

R4A-ADMIN-06.  Issuance of Purchase Order/Letter Order 

R4A-ADMIN-07.  Requisition and Issuance of Supplies and Equipment 

R4A-ADMIN-08.  Processing of Terminal Leave Claim 

R4A-ADMIN-09.  Public Bidding Procurement as per RA 9184 

R4A-ADMIN-10.  Issuance of Trip Ticket and Purchase Order (Gasoline) 

R4A-ADMIN-11.  Collection and Deposits 

R4A-ADMIN-12.  Endorsement of Nomination for Scholarship Grants 

 

Finance Division (Internal and External Services)

R4A-FINANCE-01. Issuance of Order of Payment (License, Permits, Certification, Bid Documents, Cash Bond)

 

Legal Division (Internal and External Services)

R4A-LEGAL-01. Issuance of Certification of Finality for Land Claims and Conflicts 

R4A-LEGAL-02. Issuance of Certification of Finality for Forestry Cases 

R4A-LEGAL-03. Issuance of Certified True Copy of Legal Documents 

R4A-LEGAL-04. Issuance of Certification (No Pending or With Pending Administrative Case) to DENR4A Personnel 

 

FORESTRY SECTOR

R4A-F-01.   Issuance of Certificate of Registration as Lumber Dealer/ Certificate of Registration as Importer of Lumber a and Wood Materials 

R4A-F-02.   Issuance of Certification for the Transport of Non-Timber Forest Product Except Rattan

R4A-F-03.   Issuance of Special Land Use Permit (Within Timberland) 

R4A-F-04.   Issuance of Community – Based Forest Management Agreement (CBFMA) 

R4A-F-05.   Issuance of Forestland Use Agreement (FLAg) / Forestland Use Agreement For Tourism Purposes (FLAgT) 

R4A-F-06.   Issuance of Socialized Industrial Forest Management Agreement (SIFMA) 

R4A-F-07.   Issuance of Integrated Forest Management Agreement (IFMA) 

R4A-F-08.   Issuance of Permit to Import Chainsaw 

R4A-F-09.   Issuance of Permit to Purchase Chainsaw 

R4A-F-10.   Issuance of Forest Land Grazing Management Agreement (FLGMA) 

  

BIODIVERSITY SECTOR

R4A-B-01.  Issuance of Wildlife Farm Permit - Small Scale Farming (Project Cost is PhP1.5million and Below) 

R4A-B-02.  Issuance of Wildlife Farm Permit - Medium to Large Scale Farming (with capital PhP1.5million and Above) 

R4A-B-03.  Issuance of Certificate of Wildlife Registration (CWR) 

R4A-B-04.  Issuance of Local Transport Permit (LTP) (Wildlife) 

R4A-B-05.  Issuance of Special Local Transport Permit (SLTP) (Wildlife) 

R4A-B-06.  Issuance of Non-CITES Wildlife Import Clearance 

R4A-B-07.  Issuance of NIPAS Certification 

 

LAND SECTOR

Surveys and Mapping Division (External Services) - Regional Office

R4A-L-SMD-01.  Cancellation of Previously Approved Survey Plan/s for DAR Projects, PLS, AP 

R4A-L-SMD-02.  Cancellation of Previously Approved Survey Plan/s for Titled/Untitled Private Survey  

R4A-L-SMD-03.  Amended Previously Approved Survey Plans, Cadastral Maps, Lot Data Computation and Lot Descriptions 

R4A-L-SMD-04.  Issuance of Certified Corrected Technical Description of Previously Approved Survey Plan 

R4A-L-SMD-05.  Issuance of Certified True Copy/Plain Copy of Land Records (Cadastral Maps, Survey Plan, Lot Data Computations, Lot Descriptions) 

R4A-L-SMD-06.  Issuance of Certificate of No Records (land Records) 

R4A-L-SMD-07.  Approval of Survey Plan-Private and Government Survey (LAMS-IVAS)  

R4A-L-SMD-08.  Issuance of Certificate of Rejection of Unapproved Survey Returns 

R4A-L-SMD-09.  Issuance of Certification of Status of Lot/Plan (if with previously approved) 

R4A-L-SMD-10.  Issuance of Certification of Geographic Position Grid/Plane Coordinates 

R4A-L-SMD-11.  Issuance Of Alienable and Disposable (A_D) Agricultural Lands Certification For Judicial Confirmation Of Imperfect Or Incomplete Titles 

 

Licenses, Patents and Deeds Division (External Services)

R4A-L-LPDD-12. Processing Of Foreshore / Miscellaneous Lease Agreement Contract

R4A-L-LPDD-13. Issuance Of Revocable Permit For Foreshore Areas not Covered By Foreshore / Miscellaneous Lease Application

 

Feedback and Complaints Mechanisms

List of Offices

 

Click to see Procedure for Filing of Complaints:

Details
Category: Transparency
Published: 07 July 2016