TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

 

DENR MANDATE

The Department is the primary agency responsible for the conservation, management, development, and proper use of the country’s environment and natural resources, specifically forest and grazing lands, mineral resources, including those in reservation and watershed areas, and lands of the public domain, as well as the licensing and regulation of all natural resources as may be provided for by law in order to ensure equitable sharing of the benefits derived therefrom for the welfare of the present and future generations of Filipinos.

To accomplish this mandate, the Department shall be guided by the following objectives:

  • Assure the availability and sustainability of the country's natural resources through judicious use and systematic restoration or replacement, whenever possible;
  • Increase the productivity of natural resources in order to meet the demands for forest, mineral, and land resources if a growing population;
  • Enhance the contribution of natural resources for achieving national economic and social development;
  • Promote equitable access to natural resources by the different sectors of the population; and
  • Conserve specific terrestrial and marine areas representative of the Philippine natural and cultural heritage for present and future generations.

 

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

 

MISSION

To mobilize our citizenry in protecting, conserving, and managing the environment and natural resources for the present and future generations.

 

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

Click to see process flow:

Admin, Finance and Legal Sector (Internal and External Services)

R4A-AF-01 - Issuance of Certification on Personnel Matter

R4A-AF-02 - Document Authentication

R4A-AF-03 - Sale of Bidding Documents

R4A-AF-04 - Processing as to Availability of Funds of Purchase Order, Job Order, Contract of Service and Other Contracts

R4A-AF-05 - Processing of Obligation Request and Status (ORS) for all Disbursement Vouchers, Contracts and Other Transactions

R4A-AF-06 - Processing of Disbursement Voucher (DV)

R4A-AF-07 - Preparation, Processing and Issuance of Checks/ADA

R4A-AF-08 - Issuance of Order of Payment (License, Permits, Certification, Bid Documents, Cash Bond)

R4A-AF-09 - Approval of Leave Application

R4A-AF-10 - Approval of Purchase Request/Job Order Request

R4A-AF-11 - Endorsement of Rehabilitation Leave Application

R4A-AF-12 - Issuance of Travel Authority (Personal Travel)

R4A-AF-13 - Issuance of Certification of Finality for Forestry Cases

R4A-AF-14 - Issuance of Certification of Finality for Land Claims and Conflicts

R4A-AF-15 - Issuance of Certification (No Pending or With Pending Administrative Case) To DENR4A Personnel

R4A-AF-16 - Issuance of Certified True Copy of Documents

 

Forestry Sector (External Services)

R4A-F-01 - Issuance of Certificate of Tree Plantation Ownership (CTPO)

R4A-F-02 - Issuance of Self-Monitoring Form (SMF)

R4A-F-03 - Issuance of Certificate of Verification (COV)

R4A-F-04 - Application for Chainsaw Registration

R4A-F-05 - Issuance of Tree Cutting and/or Earthballing Permit for DPWH, DOTr, DepEd, DA, DOH, CHED, DOE and NIA Projects

R4A-F-06 - Issuance of Tree Cutting Permit for Planted Trees (Tenured Forestland or Private Land), or Trees (Planted or Naturally Grown) that Pose Threat to Human Lives and Properties

R4A-F-07 - Issuance of Private Land Timber Permit (PLTP) for Non-premium Species, or Special PLTP (SPLTP) for Premium/Naturally-Grown Trees within Private/Titled Lands

R4A-F-08 - Issuance of Certificate of Registration as Lumber Dealer/ Certificate of Registration as Importer of Lumber and Wood Materials

R4A-F-09 - Issuance of Certification for the Transport of Non-Timber Forest Product Except Rattan

  

Lands Sector (External Services)

R4A-L-01 - Issuance of Certification of Land/Lot Status

R4A-L-02 - Issuance of Survey Authority

R4A-L-03 - Application for Free Patent (Agricultural)

R4A-L-04 - Application for Free Patent (Residential)

R4A-L-05 - Issuance of Approved Survey Plan (LAMS-IVAS)

R4A-L-06 - Issuance of Certified Corrected Technical Description of Previously Approved Survey Plan

R4A-L-07 - Issuance of Certified True Copy/Plain Copy of Land Records (Cadastral Maps, Survey Plan, Lot Data Computations, Lot Descriptions)

R4A-L-08 - Issuance of Certified Sepia Copy of Approved Plan

R4A-L-09 - Issuance of Certification of Geographic Position Grid/Plane Coordinates

R4A-L-10 - Issuance of Order of Rejection

R4A-L-11 - Issuance of Order of Cancellation of Approved Survey Plan/s

R4A-L-12 - Issuance of Certification of Status of Lot/Plan (If With Previously Approved)

R4A-L-13 - Issuance of Foreshore Lease Application (Appraisal / Re-Apprviewaisal)

R4A-L-14 - Issuance of Provisional Permit of Foreshore Lease Application

R4A-L-15 - Issuance of Revocable Permit of Foreshore Areas Application

 

BIODIVERSITY SECTOR (External Services)

R4A-B-01 - Issuance of Wildlife Farm Permit - Small Scale Farming (Project Cost is PhP1.5million and Below)

R4A-B-02 - Issuance of Wildlife Farm Permit - Medium to Large Scale Farming (with capital PhP1.5million and above)

R4A-B-03 - Issuance of Certificate of Wildlife Registration (CWR)

R4A-B-04 - Issuance of Local Transport Permit (LTP)

R4A-B-05 - Issuance of Special Local Transport Permit (SLTP)

 

 

Click to see Procedure for Filing of Complaints: