TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE
PURPOSE OF CITIZEN’S CHARTER
To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.
DENR MANDATE
The Department is the primary agency responsible for the conservation, management, development, and proper use of the country’s environment and natural resources, specifically forest and grazing lands, mineral resources, including those in reservation and watershed areas, and lands of the public domain, as well as the licensing and regulation of all natural resources as may be provided for by law in order to ensure equitable sharing of the benefits derived therefrom for the welfare of the present and future generations of Filipinos.
To accomplish this mandate, the Department shall be guided by the following objectives:
- Assure the availability and sustainability of the country's natural resources through judicious use and systematic restoration or replacement, whenever possible;
- Increase the productivity of natural resources in order to meet the demands for forest, mineral, and land resources if a growing population;
- Enhance the contribution of natural resources for achieving national economic and social development;
- Promote equitable access to natural resources by the different sectors of the population; and
- Conserve specific terrestrial and marine areas representative of the Philippine natural and cultural heritage for present and future generations.
VISION
A nation enjoying and sustaining its natural resources and a clean and healthy environment.
MISSION
To mobilize our citizenry in protecting, conserving, and managing the environment and natural resources for the present and future generations.
In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:
Click to see process flow:
2022 (1ST EDITION)
DENR CENR, PENR AND REGIONAL OFFICES
Admin and Finance Sector (Internal and External Services)
RO-AF-01 - Issuance of Certification of No Records/Appeal/Motion for Reconsideration, etc.
RO-AF-02 - Authentication of Record/s
RO-AF-05-06-07 - Processing of Payment of Claims
Admin and Finance Sector (External Services)
RO-AF-03 - Sale of Bidding Documents
Forestry Sector (External Services)
RO-F-01 - Issuance of Private Tree Plantation Registration (PTPR)
RO-F-04 - Application for Chainsaw Registration
Lands Sector (External Services)
RO-L-01 - Issuance of Certification of Land Status and/or Certification of Survey Claimant
RO-L-02 - Issuance of Survey Authority
RO-L-03 - Application for Free Patent (Agricultural)
RO-L-04 - Application for Free Patent (Residential)
REGIONAL HARMONIZED (2ND EDITION)
DENR REGIONAL, PENR AND CENR OFFICES
ADMINISTRATIVE, FINANCE AND LEGAL SECTOR
Administrative Division (Internal and External Services)
R4A-ADMIN-01. Issuance of Certification on Personnel Matter
R4A-ADMIN-02. Approval of Purchase Request/Job Order Request
R4A-ADMIN-03. Approval of Leave Application (less than 30 days) (SpL/SI/VL/ML)
R4A-ADMIN-04. Issuance of Travel Authority (Personal Travel)
R4A-ADMIN-05. Endorsement of Rehabilitation Leave Application
Legal Division (Internal and External Services)
R4A-LEGAL-01. Issuance of Certification of Finality for Land Claims and Conflicts
R4A-LEGAL-02. Issuance of Certification of Finality for Forestry Cases
R4A-LEGAL-03. Issuance of Certified True Copy of Legal Documents
Finance Division (Internal and External Services)
R4A-FINANCE-01. Issuance of Order of Payment
Forestry Sector
Licenses, Patents and Deeds Division (External Services)
R4A-F-02. Issuance of Certification for the Transport of Non-Timber Forest Product Except Rattan
Biodiversity Sector
Licenses, Patents and Deeds Division (External Services)
R4A-B-01. Issuance of Wildlife Farm Permit - Small Scale Farming (Project Cost is PhP1.5million and Below)
R4A-B-03. Issuance of Certificate Wildlife Registration
R4A-B-04. Issuance of Local Transport Permit (Wildlife)
R4A-B-05. Issuance of Special Local Transport Permit (SLTP) (Wildlife)
Lands Sector
Licenses, Patents and Deeds Division (External Services)
R4A-L-LPDD-01. Processing Of Foreshore / Miscellaneous Lease Agreement Contract
R4A-L-LPDD-02. Issuance Of Revocable Permit For Foreshore Areas not Covered By Foreshore / Miscellaneous Lease Application
Surveys and Mapping Division (External Services) - Regional Office
R4A-L-SMD-02. Issuance of Amended Survey Plans, Cadastral Maps, Lot Data Computations and Lot Descriptions
R4A-L-SMD-03. Issuance Of Certified Corrected Technical Description of Previously Approved Survey Plan
R4A-L-SMD-05. Issuance of Certified Sepia Copy of Approved Plan
R4A-L-SMD-06. Issuance of Certificate of No Records
R4A-LSMD-07. Approval of Survey Plan (LAMS-IVAS)
R4A-L-SMD-08. Rejection of Unapproved Survey Plan/s
R4A-LSMD-09. Issuance of Certification of Lot Status (If with Previously Approved)
R4A-L-SMD-10. Cancellation of Previously Approved Survey Plan/s (Titled/Untitled)
R4A-L-SMD-11. Issuance of Certification of Geographic Position Plane / Grid Coordinates
Click to see Procedure for Filing of Complaints:
- Details
- Category: Transparency
- Published: 07 July 2016