The DENR-CENRO Lipa City topped the 2023 Client Satisfaction Measurement Survey for DENR CALABARZON with a score of 99.81% and corresponding Strategic Performance Management System (SPMS) score of 4.99.

These survey results covered the eight service quality dimensions which includes the Office’ responsiveness, reliability, access and facilities, communication, costs, integrity, assurance and outcome.

“Ang resulta na ito ay magsilbi nawang hamon at inspirasyon upang mas pagbutihin pa nating lahat na maibigay ang tamang serbisyo sa ating mga kliyente ng may paggalang at ayon sa tamang oras ng pagpoproseso ng mga ito”, CENRO Allan Willard Estillore stated.

To ensure continuous improvement and efficient service delivery, each government agency uses harmonized methodologies in various platforms to measure and assess the overall satisfaction of clients on the frontline services they avail. In the DENR, client satisfaction is being determined by each region through the use of Client Satisfaction Survey (CSS) Form and DENR Feedback Form which are readily available at the Public Assistance and Complaint Desk, and can also be accessed online by just scanning the QR Code.

Every year, CSS results are tabulated by the department’s Survey team and forwarded to the Anti-Red Tape Authority (ARTA) in compliance with its Memorandum Circular No. 2019-002, specifically on the establishment of the Client Satisfaction Measurement.

Having a high satisfaction rating result, CENRO Lipa City assured that they will continuously improve and strengthen its efforts in giving the highest quality of services to the public